We love our customers and want to ensure that you are 100% happy with your purchase. If there is an issue with your order, please contact us so that we can determine the best way to address your concern.

If you need to return your order, the entire order must be sent back to us for a full refund. Please include the reason for the return in your package. To return your order simply mail it to the below address:

Mailing Address
Attn: Returns – Etch & Co
53 Bernheid Crescent
Sippy Downs, Qld, 4556

Once we receive your return, it will be processed within 2-3 business days. After the return has been processed, you will receive a credit or a refund within 3-5 business days.

Please note: Items must be returned to us within 14 days of receipt. Please contact us with any additional questions.